Successful implementation of IT outsourcing

Digital transformation is a key objective for many companies today. The idea of redesigning existing business models and processes from scratch in order to optimise resources and costs is inspiring the business world. The essential basis for this and therefore also the foundation of most modern companies is the necessary information technology.

The design of IT is the linchpin here. Compared to individual, complex IT solutions, modular and standardised IT landscapes prove to be conducive to innovation and are both resource- and cost-saving. Efficient IT sourcing is crucial here. As the path to standardisation is sometimes easier with outsourcing, many companies are now outsourcing their IT or parts of their IT. Reasons for IT outsourcing include focussing on the core business, a lack of expertise within the company and the desire to reduce costs.

Before and during outsourcing, companies need to consider which parts of their IT can and should be outsourced, which processes and competences are crucial for managing the outsourcing and how the IT landscape can be specifically designed.

IT outsourcing involves more than just IT

IT outsourcing refers to the relocation of a company's IT services to another company that provides them as a service. In addition to software and hardware, these IT services also include the associated contracts and assets, as well as the personnel involved.

Three parameters must be analysed in advance as the basis for IT outsourcing:

All three parameters must be analysed in a due diligence phase in order to define a suitable target image of the IT landscape for the company and select the appropriate service providers.

Irrespective of the target image and individual characteristics of the parameters, four subject areas from our project experience and best practices have proven to be absolutely essential for the implementation phase of IT outsourcing:

The subject areas provide an overview of the issues that arise. Depending on the IT outsourcing project, other overarching topics such as authorisation management may need to be considered.

The main challenges companies face in an IT outsourcing project are:

The biggest challenge of an IT outsourcing project usually lies in the complexity and multi-layered nature of IT. Many, often unknown dependencies prevent companies from having a clear overview and thus make a transfer more difficult or delay it.little experience with IT outsourcing, coupled with scarce resources, prevent companies from taking the step of outsourcing.outsourcing not only influences the culture of the company itself, but can also pose a challenge in the co-operation between the companies involved.

Intero Consulting accompanies your IT outsourcing from the initial consideration of the project to the successful completion of the implementation

Successful IT outsourcing through a structured approach, standardised tools and methods based on experience and best practices from various projects:

We support you in setting up a project or programme structure for your outsourcing project and taking all necessary topics into account accordingly. From the strategic decision in favour of outsourcing to the migration and handover of the project to the line, we are at your side as an experienced partner.

We recognise the importance of transparent and continuous communication both within the project and to all relevant stakeholders. This is given appropriate attention in the management. With a proven approach, we support you in anticipating the challenges and risks and lead the project to success together.

You benefit from our best practices from various IT outsourcing projects and our technical expertise in the areas of IT governance and procurement.