The financial services sector is one of the industries most affected by the advance of digitalisation. Amid growing pressure to digitise the core business while meeting strict regulatory requirements, the role of IT is undergoing far-reaching change. This not only affects the organisational structure, but also the way in which companies work together internally and the associated procedures. More and more banks and insurance companies are adopting agile approaches to implement digital transformation projects. However, this change also poses organisational challenges that need to be overcome. In a qualitative market study, Intero Consulting analysed the relevance of agile change management and developed specific solutions based on this.
When introducing agile methods, challenges can arise at various levels. In the financial services sector, the focus is particularly on structural and cultural challenges, which can be accompanied by internal resistance. There is also often a lack of expertise and understanding of agile frameworks due to limited experience. Capacity bottlenecks also pose a problem. The interplay between line activities and project work often leads to an uneven distribution of resources. This in turn makes it difficult for employees to embrace new approaches in an agile context and to fulfil their roles in agile projects appropriately.
